Parasailing can be enjoyed from the age of 6, accompanied by an adult and with parental consent.
You can go parasailing at any time between 10:00 and 16:30.
BOOKING VOUCHER
This voucher confirms that you have booked a parasailing flight with AQUATRIBE SL, whose trading name is AQUATRIBE.
You must carry the first page of this voucher with you, either on your mobile phone or in printed form, as it may be requested at any time.
CANCELLATION POLICY
Any booking modifications or cancellations must always be made by email to info@okgrancanaria.com.
Free cancellation up to 36 hours before the excursion date. Within the last 36 hours, or in the event of a no-show, the amount paid will be forfeited.
Group bookings (more than 6 people)
Free cancellation up to 72 hours before the excursion date. Within the last 72 hours, or in the event of a no-show, the amount paid will be forfeited.
MEETING POINT
If you have booked a pick-up service near your hotel or accommodation, please note the following:
It is your responsibility as the customer to locate the pick-up point and to call or contact OkGranCanaria or AQUATRIBE if you have any questions regarding the indicated pick-up point. You must always be punctual and, as a general rule, it is advisable to be at the meeting point 5 to 10 minutes before the scheduled time.
If you arrive late or fail to be at the agreed meeting point, you will not be entitled to any refund of the amounts previously paid or of any costs incurred.
If the bus/guide has not arrived within 10 minutes after the scheduled pick-up time, you must call +34 612431662.
OkGranCanaria acts solely as an intermediary for places on AQUATRIBE excursions and is therefore exempt from any liability in relation to the provision of the services. This means that you have booked the excursion with AQUATRIBE, not with OkGranCanaria. For any modification, cancellation, query or complaint related to any of the excursion services, you must contact AQUATRIBE directly.
You may consult the full General Terms and Conditions accepted at any time.
LIABILITY AND CLAIMS
1.- OkGranCanaria.com acts as an independent travel intermediary in the booking of Tourist Services and is therefore not responsible for death, injury, illness, damage, loss, accident, theft, delay or any other irregularity arising directly or indirectly from the provision of Tourist Services by the providers contracted through OkGranCanaria.com.
2.- OkGranCanaria.com, acting as an intermediary, will provide assistance to the CLIENT regarding any claims, legal actions or complaints. Such assistance will consist of notifying the provider of the Tourist Services about the claim, legal action or complaint, and making reasonable efforts to ensure that the service providers accept responsibility and compensate accordingly with respect to any claim, legal action or complaint made by the final consumer arising from the provision of the Tourist Services.
3.- OkGranCanaria.com will use all reasonable means available to it to facilitate that the providers accept liability and compensate for any claim made by the CLIENT in connection with the provision of the Tourist Services. The CLIENT undertakes to submit any claim, legal action or complaint directly to the service provider and acknowledges that OkGranCanaria neither directs nor has any control over the actual provision of the Tourist Services by the provider.
4.- The CLIENT shall be responsible for their behaviour in cases of abnormal or vandalistic conduct. In such cases, the Tourist Service provider reserves the right to cancel the CLIENT's booking without any compensation and to claim from the CLIENT any expenses and/or damages caused.
5.- OkGranCanaria’s liability, whether arising under breach of the terms of this Agreement, any act or omission violating legal or regulatory obligations, or any other cause, shall in no case exceed the amount paid by the CLIENT to OkGranCanaria for the specific Tourist Services concerned.
6.- The CLIENT shall indemnify and hold OkGranCanaria harmless at all times against any kind of actions, claims, proceedings, losses, costs, expenses and demands (including legal fees and defence expenses) arising directly or indirectly from a breach by the provider or any of its employees, agents or contractors of any of the clauses contained in this Agreement.
FORCE MAJEURE
1.- Neither OkGranCanaria nor the activity provider shall be held responsible or be deemed to have breached the contract due to any delay or failure in performance resulting from any event or circumstance the affected Party is unable to foresee or avoid (hereinafter a “Force Majeure Event”).
2.- OkGranCanaria or the provider company will notify the client via email or WhatsApp, providing the details of the Force Majeure Event as soon as possible, in order to assess whether the Tourist Services may be postponed or cancelled depending on the expected duration of the Force Majeure Event.
