VOUCHER
This voucher confirms that you have booked this tour with LOW COST TOURS.
You should bring with you the first page of the voucher on your mobile phone or printed out, as you will be required to have it to start the excursion.
CANCELATION POLICY
Reservation cancellations or changes must always be made by sending us an email.
Free cancellation up to 36 hours before the date of the tour. Last 36 hours and no-shows: loss of the quantity paid.
PICK UP
The bus that will pick you up will have a card on the front with the name of the Company that does the excursion, “LOW COST TOURS.” Its contact information appears at the top of the voucher.
It is your responsibility as the client to locate the pick up point and call or contact OkGranCanaria or LOW COST TOURS if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.
If you arrive late or you are NOT at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.
If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 646819000.
LOW COST TOURS reserves the right to slightly change the route due to the state of the roads or other causes of force majeure.
OkGranCanaria is an intermediary for the excursions of LOW COST TOURS and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with LOW COST TOURS, not with OkGranCanaria. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact LOW COST TOURS.
You may consult the fully accepted General Policies at any time.
ROUTES
The routes may vary depending on road conditions and other force majeure circumstances.
LIABILITY AND CLAIMS
1.- OkLanzarote.com acts as an independent travel intermediary in the booking of Tourist Services and is therefore not responsible for death, injury, illness, damage, loss, accident, theft, delay or any other irregularity arising directly or indirectly from the provision of Tourist Services by the providers contracted through OkLanzarote.com.
2.- OkLanzarote.com, acting as an intermediary, will provide assistance to the CLIENT regarding any claims, legal actions or complaints. Such assistance will consist of notifying the provider of the Tourist Services about the claim, legal action or complaint, and making reasonable efforts to ensure that the service providers accept responsibility and compensate accordingly with respect to any claim, legal action or complaint made by the final consumer arising from the provision of the Tourist Services.
3.- OkLanzarote.com will use all reasonable means available to it to facilitate that the providers accept liability and compensate for any claim made by the CLIENT in connection with the provision of the Tourist Services. The CLIENT undertakes to submit any claim, legal action or complaint directly to the service provider and acknowledges that OkLanzarote neither directs nor has any control over the actual provision of the Tourist Services by the provider.
4.- The CLIENT shall be responsible for their behaviour in cases of abnormal or vandalistic conduct. In such cases, the Tourist Service provider reserves the right to cancel the CLIENT's booking without any compensation and to claim from the CLIENT any expenses and/or damages caused.
5.- OkLanzarote’s liability, whether arising under breach of the terms of this Agreement, any act or omission violating legal or regulatory obligations, or any other cause, shall in no case exceed the amount paid by the CLIENT to OkLanzarote for the specific Tourist Services concerned.
6.- The CLIENT shall indemnify and hold OkLanzarote harmless at all times against any kind of actions, claims, proceedings, losses, costs, expenses and demands (including legal fees and defence expenses) arising directly or indirectly from a breach by the provider or any of its employees, agents or contractors of any of the clauses contained in this Agreement.
FORCE MAJEURE
1.- Neither OkLanzarote nor the activity provider shall be held responsible or be deemed to have breached the contract due to any delay or failure in performance resulting from any event or circumstance the affected Party is unable to foresee or avoid (hereinafter a “Force Majeure Event”).
2.- OkLanzarote or the provider company will notify the client via email or WhatsApp, providing the details of the Force Majeure Event as soon as possible, in order to assess whether the Tourist Services may be postponed or cancelled depending on the expected duration of the Force Majeure Event.
