It is mandatory to wear a T-shirt under the vest. You must bring one T-shirt for the activity and another to put on after the activity.

Minimum age for the companion: 6 years old.

Minimum age for the driver: 18 years old or 16 years old (with parental consent).

VOUCHER
This voucher confirms that you have booked a water activity with company PARACRAFT LANZAROTE SL (trade name PARACRAFT LANZAROTE)

You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.

CANCELATION POLICY
Reservation cancellations or changes must always be made by sending us an email. 

Free cancellation up to 72 hours before the date of the excursion. Last 72 hours or if you do not show up at the time you have reserved: loss of the amount paid.

MEETING POINT

You must be at the PARACRAFT LANZAROTE facilities located on the reservation voucher 20 minutes before departure time.

OkLanzarote is an intermediary for the tours of PARACRAFT LANZAROTE and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with PARACRAFT LANZAROTE, not with OkLanzarote. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact PARACRAFT LANZAROTE.

You may consult the fully accepted General Policies  at any time.

LIABILITY AND CLAIMS

1.- OkLanzarote.com acts as an independent travel intermediary in the booking of Tourist Services and is therefore not responsible for death, injury, illness, damage, loss, accident, theft, delay or any other irregularity arising directly or indirectly from the provision of Tourist Services by the providers contracted through OkLanzarote.com.

2.- OkLanzarote.com, acting as an intermediary, will provide assistance to the CLIENT regarding any claims, legal actions or complaints. Such assistance will consist of notifying the provider of the Tourist Services about the claim, legal action or complaint, and making reasonable efforts to ensure that the service providers accept responsibility and compensate accordingly with respect to any claim, legal action or complaint made by the final consumer arising from the provision of the Tourist Services.

3.- OkLanzarote.com will use all reasonable means available to it to facilitate that the providers accept liability and compensate for any claim made by the CLIENT in connection with the provision of the Tourist Services. The CLIENT undertakes to submit any claim, legal action or complaint directly to the service provider and acknowledges that OkLanzarote neither directs nor has any control over the actual provision of the Tourist Services by the provider.

4.- The CLIENT shall be responsible for their behaviour in cases of abnormal or vandalistic conduct. In such cases, the Tourist Service provider reserves the right to cancel the CLIENT's booking without any compensation and to claim from the CLIENT any expenses and/or damages caused.

5.- OkLanzarote’s liability, whether arising under breach of the terms of this Agreement, any act or omission violating legal or regulatory obligations, or any other cause, shall in no case exceed the amount paid by the CLIENT to OkLanzarote for the specific Tourist Services concerned.

6.- The CLIENT shall indemnify and hold OkLanzarote harmless at all times against any kind of actions, claims, proceedings, losses, costs, expenses and demands (including legal fees and defence expenses) arising directly or indirectly from a breach by the provider or any of its employees, agents or contractors of any of the clauses contained in this Agreement.

FORCE MAJEURE

1.- Neither OkLanzarote nor the activity provider shall be held responsible or be deemed to have breached the contract due to any delay or failure in performance resulting from any event or circumstance the affected Party is unable to foresee or avoid (hereinafter a “Force Majeure Event”).

2.- OkLanzarote or the provider company will notify the client via email or WhatsApp, providing the details of the Force Majeure Event as soon as possible, in order to assess whether the Tourist Services may be postponed or cancelled depending on the expected duration of the Force Majeure Event.